At ACME, we strive for quality excellence and constantly seek for achieving industry best practices. These international awards, qualification and recognition are well indicating our commitment in delivering world-class IT services.

We are licensed provider to offer the Telecommunication services world-wide including HK, China and Taiwan and We are attained and awarded the certification for the ISO 20000, ISO 9001 and ISO 27001 for our Telecommunication services and IT Services.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

                        

ISO 20000  IT Service Management System (ITSM):

ISO 20000 specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve a Service Management System and it provides guidance on the application of service management systems based on the requirements in ISO 20000. The ISO 20000 defines the requirements for a service provider to deliver quality-managed services for its customers. We adopts the PDCA structure: Design and transition of new or changed services, Service Delivery Processes, Relationship Processes, Resolution Processes and Control Processes.

 

ISO 9001  Quality Management System (QMS):

In today’s global economy, it is paramount for companies to demonstrate a commitment to deliver consistent quality service. An effective and efficient quality management system is fundamental with its focus on quality and the ability to satisfy customers’ requirements. Our Certification mainly included:  Integrating quality management systems to organizational processes, Enhances focus on continual improvement and customer satisfaction, Increases productivity and operational efficiency, Reduces scrap expense and Overall better communication, staff morale and job satisfaction

 

ISO 27001  Information Security Management System (ISMS):

As we place increased reliance on information technology, information security is paramount to the successful operation of all organizations. With rapid technological advancements, an organization’s information system is also more vulnerable to attack. ISO 27001 specifies the requirements for establishing, implementing, maintaining and continually improving an information security management system within the context of the organization. The focus of ISO 27001 is information security risks management. An organization has to assess its information security risk levels and apply controls to mitigate these risks. Accredited with ISO 27001, we assure that your company’s sensitive and private information is secured in a systematic approach. Under a risk management process, the people, processes and IT system at ACME safeguard your confidential information.

 

Others:

We also joined the global research for telecommunication services “Data Center Map” as the Premium member since Year 2017. The research is focus on colocation, IP transit, cloud and various hosting services. Customer can have a professional recommendation via the research database.   We are a supply class member to elect the Board of Directors of HKIRC by nominating candidate and voting at the election.