ACME Communications – Terms of Use

General Terms and Conditions

This General Terms and Conditions is applicable to all service provided by ACME where it is stated to apply in the applicable service plan or service contracts. The terms of the applicable service plan or service contract shall prevail over the terms of the General Terms and Conditions solely to the extent of any inconsistency.

General Service Level Agreement

This Service Level Agreement (SLA) will apply to all Customers of ACME data centre and telecommunication services. This agreement is effective immediately after the Customer signs the Service Agreement (Service Contract / MSA / Quotation) with ACME.

Privacy Policy Statement

ACME Universal Communications (hereinafter referred as “ACME Universal Co”) respects your personal privacy and is committed to maintaining your trust and confidence. We believe ensuring the security of your personal information. Please take time to read this policy, and contact us if you have any questions or concerns.

Disclaimer for www.acmehk.net

Read the ACME Universal Co Terms of Use (“Terms”) before you accept these Terms by using the www.acmehk.net Web site or any other Web site maintained by ACME Universal Co. (“Web site”). If you do not agree to all of the Terms, do not use this Web site.

Fair Use Policy

This Fair Use Policy is intended to ensure that all users will be given a fair opportunity to access our telecommunications service without abusing ACME’s network resource or interfering other users’ enjoyment.

Acceptable Use Policy

If you allow anyone to use the Service and/or any information or Content services, you shall ensure that such user shall comply with the applicable terms and conditions for the Service and/or information or Content services.

Code of Practice for Telecommunications Service Contracts

As the telecommunications service provider, we commit to enhance our customer satisfaction in respect of the provision of telecommunications services. We implement and reference the terms and contents with industry standard and practices to enhance our service quality.

Code of Conduct for Managed IT Service Provider (MSP)

ACME highly values our customers and their satisfaction. To enhance customer satisfaction, ACME has adopted and implemented the Code of Conduct for Managed IT services (MSP) as well as the Managed Security services (MSSP).